Privacy Policy

Last updated: 23 July 2026

Crewlio Pty Ltd (ABN 31 699 068 472) (“Crewlio”, “we”, “us”, “our”) operates the Crewlio platform at getcrewlio.com and related applications (the “Platform”). This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Platform you agree to the handling of your information as described here.

1. Information we collect

We collect information you provide and information generated as you use the Platform. This includes:

Account details — your name, email address, phone number, password and role (talent/job seeker, employer, or organisation).
Talent profile information — qualifications, skills, work history, certificates and credentials (and their expiry), immunisation records where you provide them, availability, preferred rates, location (suburb/state), preferred travel distance, and emergency/next-of-kin contact details.
Employer / organisation information — business or organisation name, contact person, address, and details of shifts you post.
Content you submit — documents you upload, messages, feedback and ratings.
Billing information — subscription and payment details processed by our payment provider (Stripe). We do not store full card numbers on our systems.
Technical and usage data — log data, device and browser information, and how you interact with the Platform, including via cookies and similar technologies.

2. How we collect it

We collect information directly from you when you create an account, complete your profile, post or apply for shifts, communicate through the Platform, or contact us. We also collect some information automatically as you use the Platform, and we may receive information from service providers who help us operate it (for example, our hosting, email and payment providers).

3. How we use your information

To create and manage your account and provide the Platform.
To match talent with relevant shifts and enable employers and talent to connect.
To send notifications you have opted into (such as shift alerts, booking updates and reminders) and essential account emails.
To process subscriptions and billing.
To provide support, maintain safety and security, prevent fraud and misuse, and improve the Platform.
To comply with our legal obligations.

4. Disclosure of your information

We disclose personal information in the following ways:

To other users, to make the Platform work — for example, matched talent profiles and relevant details are shown to employers, and employer/shift details are shown to talent. Applicant details are limited until a booking is confirmed.
To service providers who help us run the Platform, including hosting and database (Supabase), transactional email (Resend), payment and subscription billing (Stripe), and address geocoding (OpenStreetMap/Nominatim).
Where required or permitted by law, or to protect the rights, safety and property of Crewlio, our users or others.
In connection with a business sale or restructure, subject to appropriate protections.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs. By using the Platform you consent to such disclosures.

6. Data security

We use industry-standard measures to protect your information, including encryption in transit, access controls and row-level security on our database. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from misuse, interference, loss and unauthorised access.

7. Retention

We keep personal information for as long as needed to provide the Platform and for legitimate business or legal purposes. When it is no longer required, we take reasonable steps to delete or de-identify it.

8. Accessing and correcting your information

You can view and update most of your information from your profile settings. You may also request access to, or correction of, the personal information we hold about you by contacting us at support@getcrewlio.com. We will respond within a reasonable period. If we decline a request, we will explain why.

9. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work without them.

10. Children

The Platform is not intended for anyone under 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the “Last updated” date above. Significant changes may be notified to you directly.

12. Contact us

For any privacy question, request or complaint, contact us at support@getcrewlio.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).